Smart911

Smart911 is a free service used by public safety agencies across the country to enhance communication and response for their community. It can be used by 9-1-1 agencies to quickly send first responders to the location of an emergency with more information, by emergency management to better plan for and respond to disasters, and by municipalities to send emergency notifications to their citizens.

The 9-1-1 service of Smart911 allows you to create a Safety Profile for your household which will proactively provide details on your family and home that 9-1-1 may need in order to send help in the event of an emergency.

How does Smart911 work?

When you sign up for Smart911, you can create a secure Safety Profile. This profile is keyed off of the phone number you enter in the profile, not your location.  When you call 911, the number you call from is sent to Smart911.  If they have a Safety Profile attached to that phone number, the profile  will display on the call takers screen. You can add as much or as little to your profile as you want,  the choice is yours,  but it is recommended to add any details you would want responders to know if you do have an emergency. Things like medical conditions and medications, address details, and photos of yourself, children, elderly prone to wandering, even information on your pets can be entered into the profile.

How does Smart911 help?

Better informed first responders are better equipped to help you. With Smart911 first responders are aware of critical medical information like Alzheimer’s or allergies. Police have children’s photos in case of an Amber Alert and Fire Fighters know household details.

How do I register?

The registration process is quick and easy. Click Here to Sign up. After completing the steps, you will have a chance to add optional information or edit the information you have provided. You must complete every step, or the service will not work until you have added and confirmed a phone number.

Smart911 Frequently Asked Questions