8am  - 4:30pm Mon - Fri


Did you know that Grosse Pointe Park (along with most other Michigan 911 centers) has Texty (Text to 9-1-1)?

It's easy to do: Simply open your text app, initiate a new text and type 911 as the recipient. Please include your name, location and a brief account of your emergency in the text and then hit send. A 911 Telecommunicator will respond and be in contact with you via texting

 Texty 911-B
Texting during an emergency could be helpful if you are deaf, hard of hearing, have a speech disability, or if a voice call to 911 might otherwise be dangerous or impossible.

Reminder: If you are able to make a voice call to 911, and if it is safe to do so, you should always make a voice call to 911.

  • Can I send a text to 9-1-1?
    • 911 in Grosse Pointe Park, as well as all of the Grosse Pointes and Harper Woods, can send and receive text message. Currently, Detroit 911 cannot accept text messages.  Click here to see where you can text 911 in Michigan.

  • Where does my text go?
    • The 911 system uses the location reported by your phone and directs the text to the appropriate 911 center. If you are close to a boarder, your text may be directed to another center.  But just like 911 phone calls, text messages may be transferred between 911 centers.
    • If text-TO-911 doesn’t go through, you will get a ‘bounce-back’ message telling you to make a voice call to 911.
  • How do I text to 9-1-1?
    • Find the message or messaging icon or menu choice on your phone. Do not use a text app you downloaded. Select ‘create a new text message’. Put 911 in the to: field. Put your emergency and your location in the message body. Do not attach or send pictures or videos. Keep your message short and do not use abbreviations. After you enter your text, press send.
    • The 911 center will try to reply within 20 seconds to one minute.  Please remember that Text-TO-911 is not a priority service. It can be delayed.
    • Continue your dialog with the 911 center, and follow their instructions.
  • When do I text to 9-1-1?
    • Make a voice call when you can. Text if you can’t make a voice call, or if a voice call would put you in danger. Text-TO-911 is not as fast as making a voice call. The 911 center may ask you to make a voice call if you don’t know your location.
  • Can 911 text me?
    • If you call 911 and hang up before the call is picked up, or if the call is silent, meaning no one talks to the call taker, 911 usually attempts to call you back.  If the call back call is not answered, and the call is from a cell phone, 911 can send a text to the phone to ask if you need assistance.
  • What else do I need to know?
    • You can’t send more than 160 characters.
    • Your phone must be able to send a text message. You can find out by texting a friend or family member to be certain.
  • Where can I learn more about text-TO-911?
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